Support

Write to us at support@babylon-kids.com — we usually reply within 2 business days. Please mention your device (iPhone, iPad or Android) and what happened. Never send us a password, your child’s sign-in code or your child’s personal details.

Frequently asked questions

How do I connect my child?

In the parent part of the app, add a child and tap “Connect kid's phone”. A one-time code appears — enter it in the app on the child’s device. The code works once and expires quickly.

My child’s device was lost or changed hands

In the child’s card, tap “Sign out on kid's phone”, then connect the new device with a new code.

Does the app hold real money?

No. You give pocket money as usual; the app only keeps the family record of it.

I bought the adventure — how do I restore it on another device?

Sign in to the same family account and tap “Restore purchase” on the purchase screen. The purchase belongs to the family, so all children in the family get it.

How do I get a refund?

Purchases are made through the App Store, so refunds are handled by Apple: reportaproblem.apple.com.

How do I delete my child’s data or my account?

Delete one child: parent part → the child’s card → “Delete child”. Delete the whole account and family: Family settings → “Delete account”. Or write to us and we will do it for you. See the Privacy Policy for what happens to the data.

The next lesson is locked

Some lessons end with a small real-life task; the next one opens after a short pause. Most months end with a “boss” — win it to open the next part of the map.